How do we work with our customers?

We work closely with our customers and see ourselves as a long-term partner rather than a supplier. Through continuous dialogue, structured onboarding and personal support, we make sure every customer gets the most out of Vaylo. Our customers help shape the product: their insights, challenges and ideas form the basis for improvements and new features. The goal is a system that grows at the same pace as their business.

What types of travel companies use Vaylo today?

Vaylo is used by tour operators and package travel companies that want to work more efficiently and make data-driven decisions. Our customers range from specialist themed tours and sailing operators to larger operators with complex product portfolios. What they have in common is that they want to automate administration, increase sales and get better control of their business. Vaylo supports them across the entire chain, from product packaging to payments and follow-up.

How do we want to simplify and improve everyday work for tour operators?

We want tour operators to be able to focus on what they do best: creating great travel experiences. Vaylo takes care of the administrative, repetitive and often time-consuming work, from bookings and communication to pricing and payment flows. By digitising what used to be manual, we free up time, reduce sources of error and make everyday work both simpler and more profitable for our customers.

How do we ensure quality, reliability and scalability?

Vaylo is built on a modern architecture with structured development processes. We invest in robust infrastructure, automated testing and continuous monitoring to ensure high reliability. The system is designed to grow with our customers, whether they handle hundreds or tens of thousands of bookings. Stability and performance are core principles throughout our development.

How do we approach partnerships and integrations (e.g. payment solutions)?

We believe in an open ecosystem where customers can combine Vaylo with the best services on the market. That is why we build integrations with partners that create real value, such as payment solutions like Zaver, CRM systems and marketing platforms. Strong partnerships let us offer a complete solution that both simplifies the customer journey and increases internal efficiency.

About Us

Our vision and our journey

Vaylo is a Swedish SaaS company with a clear mission - To simplify and streamline the administration, sales and payment processing of the travel industry through smart AI-powered technology. Our solutions are specially developed for tour operators who want to enhance their customer experience and grow without compromising profitability. Based on its own needs in the travel industry, Vaylo started with the ambition to replace hopeless Excel flows and separate systems.

Since our inception, we have grown through external financing and strengthened management and are aiming for European expansion in the coming years.

Why choose us?

We offer a complete solution that frees resources from manual flows, reduces costs and at the same time creates a modern booking experience, both for you and your customers.

We are proud to support several tour operators with everything from marketing to finance, and that we are often highlighted as part of the next generation in digital travel management.

Our vision is to be the leading technology partner for tour operators in Europe, driving digital transformation, driving more sales, lower costs and future-proof operations. Together with you, we want to build the travel experiences of tomorrow.

What do we offer?

AI business system for travel companies - A cloud-based platform that brings together bookings, customer records and payments in a user-friendly interface.

This includes automating processes that otherwise take time and contribute to costs, all with integration to GDS systems such as Sabre and Amadeus, and connections to accounting tools such as Fortnox, Visma B-nxt and PowerOffice.
Vaylo Pay - Our payment solution offers Card, Swish, Invoice and Instant Payments with transaction fees from as low as 0.5%, with no bank guarantees required. All administration is collected on one invoice, with no hidden fees.

We are the team behind Vaylo

We at Vaylo are passionate about making the travel industry easier, more efficient and more profitable. With experience from both technology, business development and travel, we have created an ERP system that brings together bookings, payments, customers and sales in one platform.
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Here are the people behind the platform, always close to our customers, and always curious about how we can make it even better.
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Karin Whitlock
CEO
Makes sure the team is moving in the right direction and that customers get the value we promise.
‍“Likes clear roadmaps, solution-oriented conversations and the archipelago in April.”
Contact: karin@vaylo.com

Fredrik Ahlbom
Head of Product
Makes sure Vaylo evolves with both the user and the business in focus.
‍“Passionate about simplifying complex processes, and always finds new inspiration travelling through Europe.”
Contact: fredrik@vaylo.com

Axel Berggren
Tech Lead / Project Manager
Drives the roadmap and makes sure the team has the right conditions to deliver.
‍“Happiest when everyone knows what needs to be done, and when the next trip is to the mountains or the Mediterranean.”
Contact: axel@vaylo.com

Vilim Nedic
Analyst
Builds smart pricing using data and customer behaviour.
‍“Everything can be improved, especially when you are analysing booking data on the way to a new city.”
Contact: vilim@vaylo.com

Jakob Cedermark
Sales
The first point of contact for many of our customers, helping tour operators find the right solution for their business.
“Thrives in conversations that lead to understanding, business and a weekend trip with good food.”
Contact: jakob@vaylo.com

Sudipto Das
Tech Lead / Solution planning
Leads the development team and knows the code and solutions inside out.
‍“Doesn't just build code, also loves exploring Bangladesh, from Cox’s Bazar to the Chittagong Hill Tracts.”

Vilim Nedic
Analyst
Builds smart pricing using data and customer behaviour.
‍“Everything can be improved, especially when you are analysing booking data on the way to a new city.”

Karin Whitlock
CEO
Ensuring that the team is moving in the right direction and that customers get the benefits we promise.
‍“I like clear roadmaps, solution-oriented conversations, and the archipelago in April.
Contact: karin@vaylo.com

Axel Berggren
Tech Lead/Project Manager
Drives the roadmap and ensures that the team has the right conditions.
‍“It's best when everyone knows what to do, and when the next trip is to the mountains or the Mediterranean.”
Contact: axel@vaylo.com

Vilim Nedic
Analyst
Builds smart pricing using data and behaviors.
‍“Everything can be improved, especially when analyzing booking data on the way to a new city.”
Contact: vilim@vaylo.com

Sudipto Das
Tech Lead/Solution planning
Leads the development team and has a deep understanding of code and solutions.
‍“Don't just build code, enjoy exploring Bangladesh, from Cox's Bazar to the Chittagong Hill Tracts.”

What do our customers say?

We value what our customers think of us. Here is what some of them have said.

“Vaylo greatly increased our sales by enabling a smooth and stylish buying experience for our guests. At the same time, we minimized our administration, workflows that previously took 30 minutes now take only 2 minutes.“

Patrik Axhall, Sales Manager at More Sailing

More of our great partners and customers