Meet Julia: The World's First Chatbot for Tour Operators Built on GPT-4 Technology
Generative AI has taken the world by storm and the travel industry is no exception. Now Julia, the world's first specialized chatbot for tour operators, is unveiled.
What would it look like if a chatbot sells trips, answers questions and books clients' vacations? When I ask Julia about “Tips on sailing trips,” I wittily get an answer back: “Of course, what would you like to know more about?”
Julia is rapp, meticulous and skilled when I chat to her on tour operator More Sailing's website. The fact that the clock struck midnight on a Friday night is of no consequence. The service is there and the answers are as personal as if it were a phone call with a travel expert.
Julia is the world's first chatbot for tour operators, which, using the advanced GPT-4 technology, offers five-star support by efficiently selling trips, accepting bookings and providing customer trip information. In other words, you could see her as the old-school travel advisor — solidly built on GPT-4 technology, cheap to operate and your company's best seller.
Generative AI is changing the travel industry
After Chat GPT launched in late 2022, AI became a snack ice worldwide. At one of the industry's most important travel conferences, the Skift Global Forum, which took place in New York in September, it was clear that generative AI will change the way we find trips, book them and how the industry's employees work, writes in an article on the news site Skift. The verdict is clear. Generative AI cannot be dodged and development is moving at a breakneck pace.
In a panel discussion between Skift moderator and founder Rafat Ali, tech entrepreneur Jason Calacanis and Brad Gerstner, founder of investment company Altimeter, discussed, among other things, the Google revolution, and how today — 20 years later — we are peddling the same relatively stingy and unsatisfying service in pursuit of the perfect experience. The search engines of digital travel agencies are no exception and customer service plays a major role in meeting travelers' needs.
“We believe Julia will revolutionize the way travel companies interact with their customers. Not only will it make the process smoother and more efficient, but it will also offer a whole new level of customer service,” says Einar Halldin, CEO of Resemolnet AB.
Meeting the needs of the customer today
The chatbot Julia from Resemolnet has several advantages. She is available to answer questions and assist clients around the clock without any waiting time and can therefore streamline the flow at a tour operator's workplace. By automating many of the common requests that tour operators receive on a daily basis, companies can free up valuable human resource for more complex tasks.
In addition, Julia is personable and professional. Forget automated responses and frustration over bad chat tools. Despite being an AI-created chatbot, Julia can provide personalized responses based on the customer's unique needs and preferences thanks to the deep learning capabilities of GPT-4 technology. In addition, she becomes sharper the more tricky questions she gets and can be trained on company-specific data in everything from customer support to sales.
“Tour operators that use AI, such as the chatbot Julia from the Travel Cloud, will have a very different competitive advantage than those that don't. AI is known as the fourth industrial revolution and all research points to the fact that this will revolutionize all industries, not least the travel industry,” says Einar Halldin.
The future of the travel industry
Resemolnet is the first in Scandinavia, and in Europe, to commercialize such a product for tour operators and for just a few thousand dollars a month you can get started within a week with a custom-made chatbot for your company. In addition, there are already plans to integrate Julia with other platforms and tools in the travel industry to offer a seamless experience for both clients and organizers.
“AI is on everyone's lips and in media everywhere today. The travel cloud is simply here to help those tour operators who want to jump on the train and win the race,” says Einar Halldin.
About Resemolnet AB
Resemolnet AB is a leading technology company in the travel industry that focuses on providing innovative solutions to improve the customer experience. With a passion for technology and travel, the company constantly strives to move to the forefront of the industry. In addition to the chatbot Julia, Resemolnet also offers its customers a complete business system as well as the development of professional websites. For inspiration, visit: demo.resemolnet.se